Support & information

• Advance booking recommended, especially during peak seasons
• Minimum 2-night stay during weekends and holidays
• Check-in time: 3:00 PM - 7:00 PM| Check-out time: 10:00 AM
• Early check-in and late check-out subject to availability

• 50% deposit required to secure booking
• Balance due on arrival or 7 days before check-in
• Payment accepted: Cash, Card, EFT
• Group bookings require different payment terms

• All prices include VAT and applicable taxes
• Peak season rates apply during school holidays
• Special rates available for extended stays (7+ nights)
• Group discounts for 4+ accommodations

• Free cancellation up to 48 hours before check-in
• 50% refund for cancellations 24-48 hours before arrival
• No refund for cancellations within 24 hours of check-in
• No-shows forfeit entire booking amount

• 7-day cancellation notice required during peak season
• Peak seasons: December holidays, Easter weekend, school holidays
• 50% refund for cancellations 3-7 days before arrival
• Special event weekends have stricter policies

• Flexible policy for severe weather conditions
• Road closures due to weather allow full refund
• Travel advisories considered on case-by-case basis
• Alternative dates offered when possible

We offer traditional thatched rondavels (sleeping 2-3 guests), family units with full kitchens (sleeping 4-5 guests), and budget-friendly train coach dormitories (sleeping 6-8 guests).

We offer breakfast on request. Family units have full self-catering facilities. There are excellent restaurants in Graskop (5 minutes away) and we can recommend local dining options.

Yes, complimentary WiFi is available throughout the property, though speeds may vary due to our mountain location.

Yes. We can arrange day trips to Kruger National Park, Panorama Route tours and adventure activities. Ask reception and they will book it for you.

Pack layers for varying mountain weather, comfortable walking shoes, sun protection, and a camera. We provide bedding and towels. Bring warm clothes for winter evenings.

Yes. The family units have two bedrooms and a kitchen, which works well with children, and most of the nearby attractions suit families.

Mpumalanga has a subtropical highland climate. Summers (Oct-Mar) are warm and wet, winters (Apr-Sep) are mild and dry. Temperatures range from 5-25°C depending on season.

We do not allow pets, so that every guest can enjoy their stay comfortably.